/* ===========================================
   Tickets Page Styles
   Los Santos After Dark - 2026 Redesign
   Uses UCP design tokens from ucp-styles.css
   =========================================== */

/* ===== Page Layout ===== */
.tickets-page {
    background: var(--ucp-bg);
    min-height: 100vh;
}

.tickets-container {
    max-width: 1100px;
    margin: 0 auto;
    padding: var(--space-lg) var(--space-md);
}

/* ===== Page Header ===== */
.tickets-page-header {
    text-align: center;
    padding: 100px 0 40px;
    border-bottom: 1px solid var(--ucp-border);
    position: relative;
}

.tickets-page-header::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 50%;
    transform: translateX(-50%);
    width: 200px;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--ucp-gold), transparent);
}

.tickets-page-header h1 {
    font-family: var(--font-display);
    color: var(--ucp-gold);
    font-size: 1.8rem;
    text-transform: uppercase;
    letter-spacing: 5px;
    margin: 0 0 8px;
}

.tickets-page-header p {
    color: var(--ucp-text-muted);
    font-size: 0.9rem;
    margin: 0;
}

/* ===== Login Section ===== */
.login-section {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 400px;
    padding: var(--space-2xl) var(--space-md);
}

.login-card {
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-lg);
    padding: var(--space-2xl) var(--space-xl);
    text-align: center;
    max-width: 420px;
    width: 100%;
}

.login-card h2 {
    font-family: var(--font-display);
    color: var(--ucp-text);
    font-size: 1.2rem;
    text-transform: uppercase;
    letter-spacing: 2px;
    margin: 0 0 12px;
}

.login-card p {
    color: var(--ucp-text-muted);
    font-size: 0.88rem;
    margin: 0 0 var(--space-xl);
    line-height: 1.6;
}

.discord-login-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 14px 32px;
    background: #5865F2;
    color: white;
    border: none;
    border-radius: var(--radius-md);
    font-family: var(--font-display);
    font-size: 0.85rem;
    text-transform: uppercase;
    letter-spacing: 2px;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
    width: 100%;
}

.discord-login-btn:hover {
    background: #4752c4;
    box-shadow: 0 8px 24px rgba(88, 101, 242, 0.35);
    transform: translateY(-1px);
}

.discord-login-btn svg {
    flex-shrink: 0;
}

/* ===== User Header ===== */
.user-header {
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-lg);
    padding: var(--space-md) var(--space-lg);
    margin-bottom: var(--space-lg);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.user-info {
    display: flex;
    align-items: center;
    gap: var(--space-md);
}

.user-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    border: 2px solid var(--ucp-border);
    box-shadow: 0 0 0 3px var(--ucp-purple-soft);
}

.user-name {
    color: var(--ucp-text);
    font-weight: 600;
    font-size: 1rem;
}

.user-id {
    color: var(--ucp-text-faint);
    font-size: 0.78rem;
}

.header-buttons {
    display: flex;
    gap: 10px;
    align-items: center;
}

.staff-btn {
    display: none;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    background: linear-gradient(135deg, #7c3aed, #6d28d9);
    border: none;
    color: white;
    border-radius: var(--radius-sm);
    font-family: var(--font-display);
    font-size: 0.72rem;
    text-transform: uppercase;
    letter-spacing: 1px;
    text-decoration: none;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
}

.staff-btn:hover {
    box-shadow: 0 4px 14px rgba(139, 92, 246, 0.3);
    color: white;
    text-decoration: none;
    transform: translateY(-1px);
}

.logout-btn {
    padding: 8px 16px;
    background: var(--ucp-surface-3);
    border: 1px solid var(--ucp-border);
    color: var(--ucp-text-muted);
    border-radius: var(--radius-sm);
    font-family: var(--font-display);
    font-size: 0.72rem;
    text-transform: uppercase;
    letter-spacing: 1px;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
}

.logout-btn:hover {
    background: var(--ucp-surface-raised);
    border-color: var(--ucp-border-hover);
    color: var(--ucp-text);
}

/* ===== Response Time Banner ===== */
.response-time-banner {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding: var(--space-md);
    background: var(--ucp-purple-soft);
    border: 1px solid rgba(139, 92, 246, 0.15);
    border-radius: var(--radius-md);
    margin-bottom: var(--space-lg);
}

.response-time-banner svg {
    color: var(--ucp-purple);
    flex-shrink: 0;
}

.response-time-text {
    color: var(--ucp-text-muted);
    font-size: 0.88rem;
}

.response-time-value {
    color: var(--ucp-purple);
    font-weight: 600;
}

.response-time-banner.loading .response-time-value {
    color: var(--ucp-text-faint);
}

/* ===== Tabs ===== */
.ticket-tabs {
    display: flex;
    gap: 0;
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-lg) var(--radius-lg) 0 0;
    padding: 0 var(--space-sm);
    overflow-x: auto;
}

.tab-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 14px 20px;
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    color: var(--ucp-text-faint);
    font-size: 0.78rem;
    font-family: var(--font-display);
    text-transform: uppercase;
    letter-spacing: 1px;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
    white-space: nowrap;
}

.tab-btn:hover {
    color: var(--ucp-text-muted);
    background: var(--ucp-surface-2);
}

.tab-btn.active {
    color: var(--ucp-gold);
    border-bottom-color: var(--ucp-gold);
}

.tab-btn svg {
    flex-shrink: 0;
    opacity: 0.5;
}

.tab-btn.active svg {
    opacity: 1;
    stroke: var(--ucp-gold);
}

/* ===== Tab Content ===== */
.tab-content {
    display: none;
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-top: none;
    border-radius: 0 0 var(--radius-lg) var(--radius-lg);
    padding: var(--space-xl);
    min-height: 400px;
}

.tab-content.active {
    display: block;
    animation: panelIn 0.25s var(--ease-out);
}

@keyframes panelIn {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ===== Ticket List ===== */
.tickets-section-container {
    display: flex;
    flex-direction: column;
    gap: var(--space-xl);
}

.tickets-section {
    display: flex;
    flex-direction: column;
    gap: var(--space-md);
}

.tickets-section-header {
    display: flex;
    align-items: center;
    gap: 10px;
    padding-bottom: var(--space-md);
    border-bottom: 1px solid var(--ucp-border);
}

.tickets-section-header svg {
    flex-shrink: 0;
}

.tickets-section-header.active svg { color: var(--ucp-blue); }
.tickets-section-header.closed svg { color: var(--ucp-green); }

.tickets-section-title {
    font-family: var(--font-display);
    color: var(--ucp-text);
    font-size: 0.9rem;
    text-transform: uppercase;
    letter-spacing: 1.5px;
    margin: 0;
}

.tickets-section-count {
    font-size: 0.72rem;
    color: var(--ucp-text-faint);
    background: var(--ucp-surface-3);
    padding: 3px 10px;
    border-radius: var(--radius-sm);
    margin-left: auto;
}

.tickets-section-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
    gap: var(--space-md);
}

.tickets-divider {
    display: flex;
    align-items: center;
    gap: 12px;
}

.tickets-divider::before,
.tickets-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--ucp-border), transparent);
}

.tickets-divider span {
    font-size: 0.7rem;
    color: var(--ucp-text-faint);
    text-transform: uppercase;
    letter-spacing: 1.5px;
}

/* ===== Ticket Cards ===== */
.ticket-card {
    background: var(--ucp-surface-2);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all 0.25s var(--ease-out);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    position: relative;
}

.ticket-card:hover {
    border-color: var(--ucp-border-hover);
    transform: translateY(-3px);
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.4);
}

.ticket-card .status-strip {
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
}

.ticket-card.status-open .status-strip { background: var(--ucp-blue); }
.ticket-card.status-in-progress .status-strip { background: var(--ucp-amber); }
.ticket-card.status-awaiting-response .status-strip { background: var(--ucp-purple); }
.ticket-card.status-resolved .status-strip { background: var(--ucp-green); }
.ticket-card.status-denied .status-strip { background: var(--ucp-red); }

.ticket-card-content {
    padding: var(--space-md) var(--space-md) var(--space-md) var(--space-lg);
    flex: 1;
    display: flex;
    flex-direction: column;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 10px;
    gap: 10px;
}

.ticket-subject {
    color: var(--ucp-text);
    font-size: 0.95rem;
    font-weight: 600;
    margin: 0;
    line-height: 1.4;
    flex: 1;
}

.ticket-id {
    font-family: var(--font-mono);
    color: var(--ucp-text-faint);
    font-size: 0.68rem;
    background: var(--ucp-surface-0);
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    white-space: nowrap;
}

.ticket-meta {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-bottom: 12px;
}

.ticket-category,
.ticket-status,
.ticket-priority {
    font-size: 0.7rem;
    padding: 3px 10px;
    border-radius: var(--radius-sm);
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-weight: 500;
    text-transform: capitalize;
}

.ticket-category {
    background: var(--ucp-purple-soft);
    color: #a78bfa;
    border: 1px solid rgba(139, 92, 246, 0.2);
}

.ticket-category::before { content: none; }

.ticket-status::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
}

.ticket-status.open { background: rgba(59, 130, 246, 0.08); color: #60a5fa; border: 1px solid rgba(59, 130, 246, 0.2); }
.ticket-status.open::before { background: #3b82f6; }
.ticket-status.in-progress { background: rgba(245, 158, 11, 0.08); color: #fbbf24; border: 1px solid rgba(245, 158, 11, 0.2); }
.ticket-status.in-progress::before { background: #f59e0b; }
.ticket-status.awaiting-response { background: rgba(139, 92, 246, 0.08); color: #a78bfa; border: 1px solid rgba(139, 92, 246, 0.2); }
.ticket-status.awaiting-response::before { background: #8b5cf6; }
.ticket-status.resolved { background: rgba(34, 197, 94, 0.08); color: #4ade80; border: 1px solid rgba(34, 197, 94, 0.2); }
.ticket-status.resolved::before { background: #22c55e; }
.ticket-status.denied { background: rgba(239, 68, 68, 0.08); color: #f87171; border: 1px solid rgba(239, 68, 68, 0.2); }
.ticket-status.denied::before { background: #ef4444; }

.ticket-priority.low { background: rgba(59, 130, 246, 0.06); color: #60a5fa; border: 1px solid rgba(59, 130, 246, 0.15); }
.ticket-priority.medium { background: rgba(245, 158, 11, 0.06); color: #fbbf24; border: 1px solid rgba(245, 158, 11, 0.15); }
.ticket-priority.high { background: rgba(239, 68, 68, 0.06); color: #f87171; border: 1px solid rgba(239, 68, 68, 0.15); }
.ticket-priority.urgent { background: rgba(139, 92, 246, 0.08); color: #a78bfa; border: 1px solid rgba(139, 92, 246, 0.2); }

.ticket-preview {
    color: var(--ucp-text-faint);
    font-size: 0.84rem;
    margin: 0;
    line-height: 1.5;
    flex: 1;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px var(--space-md) 10px var(--space-lg);
    background: var(--ucp-surface-0);
    border-top: 1px solid var(--ucp-border);
    margin-top: auto;
}

.ticket-date {
    font-size: 0.75rem;
    color: var(--ucp-text-faint);
    display: flex;
    align-items: center;
    gap: 6px;
}

.ticket-date svg { opacity: 0.5; }

.ticket-view-btn {
    font-family: var(--font-display);
    font-size: 0.7rem;
    color: var(--ucp-purple);
    display: flex;
    align-items: center;
    gap: 6px;
    opacity: 0;
    transform: translateX(-8px);
    transition: all 0.25s var(--ease-out);
    text-transform: uppercase;
    letter-spacing: 1px;
}

.ticket-card:hover .ticket-view-btn {
    opacity: 1;
    transform: translateX(0);
}

.no-tickets {
    grid-column: 1 / -1;
    text-align: center;
    padding: 60px var(--space-lg);
    color: var(--ucp-text-faint);
    background: var(--ucp-surface-2);
    border: 1px dashed var(--ucp-border);
    border-radius: var(--radius-md);
}

.no-tickets svg { margin-bottom: 16px; opacity: 0.3; }
.no-tickets h3 { color: var(--ucp-text-muted); margin-bottom: 8px; font-family: var(--font-display); font-size: 1rem; letter-spacing: 1px; }
.no-tickets p { font-size: 0.88rem; margin: 0; }

.empty-section-message {
    text-align: center;
    padding: var(--space-xl);
    color: var(--ucp-text-faint);
    font-size: 0.88rem;
    background: var(--ucp-surface-2);
    border-radius: var(--radius-md);
    border: 1px dashed var(--ucp-border);
}

/* ===== Create Ticket Form ===== */
.create-ticket-form {
    background: transparent;
    border: none;
    padding: 0;
}

.form-step {
    margin-bottom: var(--space-xl);
}

.step-header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: var(--space-lg);
    padding-bottom: var(--space-md);
    border-bottom: 1px solid var(--ucp-border);
}

.step-number {
    width: 30px;
    height: 30px;
    background: linear-gradient(135deg, #7c3aed, #6d28d9);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--font-display);
    font-weight: 600;
    font-size: 0.82rem;
    color: white;
    flex-shrink: 0;
}

.step-title {
    font-family: var(--font-display);
    color: var(--ucp-text);
    font-size: 1rem;
    text-transform: uppercase;
    letter-spacing: 1.5px;
}

/* ===== Team Selection ===== */
.team-selection {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: var(--space-md);
}

.team-card {
    background: var(--ucp-surface-2);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-md);
    padding: var(--space-lg);
    cursor: pointer;
    transition: all 0.25s var(--ease-out);
    text-align: center;
}

.team-card:hover {
    border-color: var(--ucp-border-hover);
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.3);
}

.team-card.selected {
    border-color: var(--ucp-purple);
    background: var(--ucp-purple-soft);
    box-shadow: 0 0 20px rgba(139, 92, 246, 0.15);
}

.team-card-icon {
    width: 48px;
    height: 48px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto var(--space-sm);
    border-radius: var(--radius-md);
    background: var(--ucp-surface-0);
    border: 1px solid var(--ucp-border);
}

.team-card.selected .team-card-icon {
    background: rgba(139, 92, 246, 0.1);
    border-color: rgba(139, 92, 246, 0.3);
}

.team-card-title {
    color: var(--ucp-text);
    font-size: 0.92rem;
    font-weight: 600;
    margin-bottom: 6px;
}

.team-card-desc {
    color: var(--ucp-text-faint);
    font-size: 0.78rem;
    line-height: 1.5;
}

/* ===== Category Options ===== */
.category-options {
    display: none;
    margin-top: var(--space-lg);
    padding-top: var(--space-lg);
    border-top: 1px solid var(--ucp-border);
}

.category-options.visible {
    display: block;
    animation: panelIn 0.25s var(--ease-out);
}

.category-options > label {
    font-family: var(--font-display) !important;
    color: var(--ucp-text-muted) !important;
    font-size: 0.82rem !important;
    text-transform: uppercase;
    letter-spacing: 1px;
    margin-bottom: var(--space-md) !important;
}

.category-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(190px, 1fr));
    gap: 10px;
}

.category-option {
    background: var(--ucp-surface-2);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-sm);
    padding: 12px 14px;
    cursor: pointer;
    transition: all 0.2s var(--ease-out);
    display: flex;
    align-items: center;
    gap: 10px;
}

.category-option:hover {
    border-color: var(--ucp-border-hover);
    background: var(--ucp-surface-3);
}

.category-option.selected {
    border-color: var(--ucp-purple);
    background: var(--ucp-purple-soft);
}

.category-option-icon {
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-sm);
    background: var(--ucp-surface-0);
    border: 1px solid var(--ucp-border);
    flex-shrink: 0;
}

.category-option.selected .category-option-icon {
    background: rgba(139, 92, 246, 0.12);
    border-color: rgba(139, 92, 246, 0.3);
}

.category-option-text {
    color: var(--ucp-text-muted);
    font-size: 0.82rem;
    font-weight: 500;
}

.category-option.selected .category-option-text {
    color: var(--ucp-text);
}

/* ===== Splat Selection ===== */
.splat-selection {
    display: none;
    margin-top: var(--space-lg);
    padding: var(--space-md);
    background: var(--ucp-surface-2);
    border-radius: var(--radius-md);
    border: 1px solid var(--ucp-border);
}

.splat-selection.visible {
    display: block;
    animation: panelIn 0.25s var(--ease-out);
}

.splat-label {
    font-family: var(--font-display);
    color: var(--ucp-text-muted);
    font-size: 0.82rem;
    margin-bottom: 12px;
    display: block;
    text-transform: uppercase;
    letter-spacing: 1px;
}

.splat-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
    gap: 8px;
}

.splat-option {
    background: var(--ucp-surface-0);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-sm);
    padding: 10px;
    cursor: pointer;
    transition: all 0.2s var(--ease-out);
    text-align: center;
}

.splat-option:hover {
    border-color: var(--ucp-border-hover);
}

.splat-option.selected {
    border-color: var(--ucp-purple);
    background: var(--ucp-purple-soft);
}

.splat-icon {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 6px;
}

.splat-name {
    color: var(--ucp-text-muted);
    font-size: 0.78rem;
}

.splat-option.selected .splat-name {
    color: var(--ucp-text);
}

/* ===== Form Details ===== */
.form-details {
    display: none;
    margin-top: var(--space-lg);
    padding-top: var(--space-lg);
    border-top: 1px solid var(--ucp-border);
}

.form-details.visible {
    display: block;
    animation: panelIn 0.25s var(--ease-out);
}

/* ===== Form Groups ===== */
.form-group {
    margin-bottom: var(--space-lg);
}

.form-group label {
    display: block;
    color: var(--ucp-text-muted);
    font-size: 0.82rem;
    font-weight: 500;
    margin-bottom: 6px;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 10px 14px;
    background: var(--ucp-surface-0);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-sm);
    color: var(--ucp-text);
    font-family: var(--font-body);
    font-size: 0.88rem;
    transition: border-color var(--duration), box-shadow var(--duration);
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--ucp-purple);
    box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.12);
}

.form-group input::placeholder,
.form-group textarea::placeholder {
    color: var(--ucp-text-faint);
}

.form-group textarea {
    min-height: 120px;
    resize: vertical;
}

.form-group select option {
    background: var(--ucp-surface-0);
    color: var(--ucp-text);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-md);
}

.field-hint {
    display: block;
    font-size: 0.78rem;
    color: var(--ucp-text-faint);
    margin-top: 5px;
    font-style: italic;
}

/* ===== Category Specific Fields ===== */
.category-specific-fields {
    background: var(--ucp-surface-2);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-md);
    padding: var(--space-lg);
    margin-bottom: var(--space-lg);
    animation: panelIn 0.25s var(--ease-out);
}

.form-section-header {
    font-family: var(--font-display);
    font-size: 0.9rem;
    color: var(--ucp-purple);
    margin-bottom: var(--space-lg);
    padding-bottom: var(--space-md);
    border-bottom: 1px solid var(--ucp-border);
    display: flex;
    align-items: center;
    gap: 10px;
    text-transform: uppercase;
    letter-spacing: 1.5px;
}

.form-section-header i,
.form-section-header svg {
    font-size: 1rem;
    opacity: 0.8;
}

.form-notice {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: var(--space-md);
    border-radius: var(--radius-md);
    margin-bottom: var(--space-lg);
    font-size: 0.84rem;
    line-height: 1.6;
}

.form-notice.warning {
    background: rgba(239, 68, 68, 0.05);
    border: 1px solid rgba(239, 68, 68, 0.15);
    color: var(--ucp-text-muted);
}

.form-notice.info {
    background: rgba(59, 130, 246, 0.05);
    border: 1px solid rgba(59, 130, 246, 0.15);
    color: var(--ucp-text-muted);
}

.form-notice i,
.form-notice svg {
    margin-top: 2px;
    flex-shrink: 0;
}

/* ===== Submit Button ===== */
.submit-btn {
    padding: 14px 32px;
    background: linear-gradient(135deg, #7c3aed, #6d28d9);
    color: white;
    border: none;
    border-radius: var(--radius-md);
    font-family: var(--font-display);
    font-size: 0.82rem;
    text-transform: uppercase;
    letter-spacing: 2px;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
}

.submit-btn:hover {
    box-shadow: 0 8px 24px rgba(139, 92, 246, 0.35);
    transform: translateY(-1px);
}

.submit-btn:disabled {
    opacity: 0.4;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

/* ===== Modal ===== */
.modal-overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.85);
    z-index: 1000;
    overflow-y: auto;
    padding: 40px 20px;
}

.modal-overlay.active {
    display: block;
    animation: panelIn 0.2s var(--ease-out);
}

.modal-content {
    max-width: 800px;
    margin: 0 auto;
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-lg);
    overflow: hidden;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    padding: var(--space-lg);
    background: var(--ucp-surface-2);
    border-bottom: 1px solid var(--ucp-border);
}

.modal-title {
    font-family: var(--font-display);
    color: var(--ucp-text);
    font-size: 1.1rem;
    margin: 0 0 10px;
    letter-spacing: 1px;
}

.modal-close {
    background: none;
    border: none;
    color: var(--ucp-text-faint);
    font-size: 1.5rem;
    cursor: pointer;
    padding: 4px 8px;
    border-radius: var(--radius-sm);
    transition: all var(--duration);
}

.modal-close:hover {
    color: var(--ucp-text);
    background: var(--ucp-surface-3);
}

.modal-body {
    padding: var(--space-lg);
}

.ticket-message {
    background: var(--ucp-surface-0);
    padding: var(--space-lg);
    border-radius: var(--radius-md);
    border: 1px solid var(--ucp-border);
    margin-bottom: var(--space-xl);
}

.ticket-message p {
    color: var(--ucp-text-muted);
    line-height: 1.7;
    margin: 0;
    white-space: pre-wrap;
    font-size: 0.9rem;
}

/* ===== Replies ===== */
.replies-section h4 {
    font-family: var(--font-display);
    color: var(--ucp-text);
    margin-bottom: var(--space-md);
    padding-bottom: var(--space-md);
    border-bottom: 1px solid var(--ucp-border);
    font-size: 0.88rem;
    text-transform: uppercase;
    letter-spacing: 1.5px;
}

.reply {
    background: var(--ucp-surface-2);
    padding: var(--space-md);
    border-radius: var(--radius-md);
    margin-bottom: var(--space-md);
    border-left: 3px solid var(--ucp-border);
}

.reply.staff-reply {
    border-left-color: var(--ucp-purple);
    background: var(--ucp-purple-soft);
}

.reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}

.reply-author {
    display: flex;
    align-items: center;
    gap: 10px;
}

.reply-avatar {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    border: 1px solid var(--ucp-border);
}

.reply-name {
    color: var(--ucp-text);
    font-size: 0.88rem;
    font-weight: 500;
}

.reply-name .staff-badge {
    background: var(--ucp-purple);
    color: white;
    padding: 2px 8px;
    border-radius: var(--radius-sm);
    font-size: 0.62rem;
    margin-left: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.reply-date {
    color: var(--ucp-text-faint);
    font-size: 0.75rem;
}

.reply-content {
    color: var(--ucp-text-muted);
    line-height: 1.6;
    white-space: pre-wrap;
    font-size: 0.88rem;
}

/* ===== Reply Form ===== */
.reply-form {
    margin-top: var(--space-lg);
    padding-top: var(--space-lg);
    border-top: 1px solid var(--ucp-border);
}

.reply-form textarea {
    width: 100%;
    padding: var(--space-md);
    background: var(--ucp-surface-0);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-md);
    color: var(--ucp-text);
    font-family: var(--font-body);
    font-size: 0.88rem;
    min-height: 100px;
    resize: vertical;
    margin-bottom: var(--space-md);
    transition: border-color var(--duration), box-shadow var(--duration);
}

.reply-form textarea:focus {
    outline: none;
    border-color: var(--ucp-purple);
    box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.12);
}

.reply-btn {
    padding: 10px 24px;
    background: linear-gradient(135deg, #7c3aed, #6d28d9);
    color: white;
    border: none;
    border-radius: var(--radius-sm);
    font-family: var(--font-display);
    font-size: 0.76rem;
    text-transform: uppercase;
    letter-spacing: 1.5px;
    cursor: pointer;
    transition: all var(--duration) var(--ease-out);
}

.reply-btn:hover {
    box-shadow: 0 4px 14px rgba(139, 92, 246, 0.3);
    transform: translateY(-1px);
}

/* ===== Loading States ===== */
.loading {
    text-align: center;
    padding: 40px;
    color: var(--ucp-text-faint);
}

.loading-spinner {
    display: inline-block;
    width: 32px;
    height: 32px;
    border: 2px solid var(--ucp-border);
    border-top-color: var(--ucp-purple);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* ===== Toast Notifications ===== */
.toast-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 2000;
}

.toast {
    background: var(--ucp-surface-1);
    border: 1px solid var(--ucp-border);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    margin-top: 10px;
    display: flex;
    align-items: center;
    gap: 10px;
    animation: slideIn 0.3s var(--ease-out);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.5);
}

.toast.success { border-left: 3px solid var(--ucp-green); }
.toast.error { border-left: 3px solid var(--ucp-red); }
.toast.info { border-left: 3px solid var(--ucp-blue); }

.toast-message {
    color: var(--ucp-text);
    font-size: 0.88rem;
}

@keyframes slideIn {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

/* ===== Responsive ===== */
@media (max-width: 768px) {
    .tickets-container { padding: var(--space-md) var(--space-sm); }
    .user-header { flex-direction: column; gap: 12px; text-align: center; }
    .team-selection { grid-template-columns: 1fr; }
    .form-row { grid-template-columns: 1fr; }
    .tickets-section-grid { grid-template-columns: 1fr; }
    .tab-btn { padding: 12px 14px; font-size: 0.7rem; }
    .tab-content { padding: var(--space-md); }
    .modal-content { margin: 0; border-radius: var(--radius-md); }
    .category-grid { grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); }
}

@media (max-width: 480px) {
    .tickets-page-header { padding: 80px 0 30px; }
    .tickets-page-header h1 { font-size: 1.4rem; letter-spacing: 3px; }
    .category-grid { grid-template-columns: 1fr; }
    .splat-grid { grid-template-columns: repeat(auto-fill, minmax(100px, 1fr)); }
}